Terms of Service for Restaurants

Karam Rewards is operated by LEEM ECOSYSTEMS L.L.C. S.P.C. (trade licence CN-6742983), TODO: Registered address, Abu Dhabi, United Arab Emirates. We provide a hosted tool that lets you run a QR-based rewards programme: reward pages, delivery and table QR codes, reward and visit tracking, a staff dashboard, and optional marketing tools.

You confirm you are authorised to bind your business, that your details are accurate, and that you will keep logins secure. You are responsible for activity under your account, including your staff.

Fees are as shown at sign-up or in your plan, in UAE dirhams. Prices exclude 5% UAE VAT, which is added where applicable, and tax invoices are issued accordingly. Subscriptions renew automatically each period through Stripe until cancelled. You may cancel at any time and the plan then ends at the end of the paid period. Fees already paid are not refundable except where the law requires.

You run the programme and the offers. You are responsible for: (a) obtaining any permit your promotions need from the competent authority (in Abu Dhabi, the Department of Economic Development, through TAMM) before launch, and following its conditions; (b) honouring every reward you issue; (c) not offering prohibited prizes such as alcohol, tobacco, pharmaceuticals or cash, or anything else the authority does not allow; (d) keeping your offers truthful and not misleading; (e) showing clear offer terms and dates; and (f) paying the cost of the rewards.

You must not use Karam Rewards to run a game of chance, lottery or raffle that is not permitted under UAE law. We may ask for proof of a permit and may suspend an offer that appears to need one.

You are the controller of the personal data of customers who join your programme. We process it only to provide the service and on your documented instructions (these terms and your use of the platform). We will keep it confidential, apply appropriate security, use only providers bound to equivalent obligations, help you respond to customers' rights requests, tell you without undue delay of any breach affecting your data, and at the end of the agreement return or delete it on request.

You must only send marketing to customers who opted in, include the unsubscribe link we add, and not upload or collect sensitive personal data. You agree that data may be hosted by our providers outside the UAE as described in our Privacy Policy.

Do not use the platform unlawfully, to send spam, to infringe others' rights, to attack or overload the service, to access another restaurant's data, or to resell it without our written consent.

We own the platform and the Karam Rewards name and logo. You keep ownership of your brand, logo and content and give us a licence to display them to run your programme. You keep ownership of your customer data.

We work to keep the service available but do not promise uninterrupted operation. The service relies on third parties (hosting, email, payments, delivery platforms); we are not responsible for their outages or changes.

To the extent the law allows, we are not liable for indirect or consequential loss or loss of profit, and our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing limits liability that cannot be limited by law, including for fraud or gross negligence.

You will compensate us for claims and penalties arising from your offers, missing permits, unlawful marketing, or your breach of these terms, to the extent they are caused by you.

You may stop using the service at any time. We may suspend or end your account for serious or repeated breach, unpaid fees, or legal reasons, with notice where practical. On ending, you can export your data for 30 days, after which we delete it unless the law requires otherwise. Rewards already issued to customers remain your responsibility.

We may update these terms or fees. We will give at least 30 days' notice of material changes by email or in the dashboard; if you do not accept them you may cancel before they take effect.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi. The parties will first try to resolve any dispute in good faith; failing that, the courts of Abu Dhabi have exclusive jurisdiction. The Arabic and English versions both apply; if they differ, the Arabic version prevails.

LEEM ECOSYSTEMS L.L.C. S.P.C., TODO: Registered address, Abu Dhabi, United Arab Emirates. Email: legal@karamrewards.com.